This block reviews the operating procedure followed by the operators and audits the veracity of the data.
- Required documentation
o Delivery sheet not found
For all those cases where you do not have a signed delivery sheet (either because it has expired or because it could not be downloaded), create a text document (Word or similar) explaining the situation and attach the documents that support your situation (for example, the three requests, etc.). This way we will take it into account when reviewing the audit.
o Remember that they must be entered in a zip
Please note that only one .zip file can be uploaded, which must include all the required documentation. If you need to correct information already uploaded, you will need to upload a new file with the same name as the original.
o I can't find the EACAT application
You can always find it at your check-out, if you can't find it, please let us know.
o What is a Registration Entity (RE)?
It is an entity or department that collaborates with the AOC Consortium in the provision of certification services to Catalan public administrations and citizens. The ERs become part of the hierarchy of certification entities of public entities in Catalonia and are governed by the regulation of certification services as well as all operational, security and archiving procedures. Depending on the certificates they issue, the ERs can be T-CAT or idCAT, depending on whether they issue them for public administrations or citizens, respectively.
o What is the idCAT Registration Entity form?
It is the document that contains the details of this Entity; the address, service hours, whether an appointment must be made... and the details of all the operators who provide the service.
This Sheet must be sent updated at least every 24 months to AOC.
Registration documentation for the ER idCAT service
- Review and knowledge training
o Where can I find the operator course certificate?
All operators who complete the course receive a certificate. If they have completed it virtually, it can be downloaded through the virtual classroom. However, if you do not all achieve it, for those who do not have certificates, you can create and attach a text document (word or similar) describing the reason why you were unable to obtain it and we will take it into account.
Consult the ER idCAT audit questionnaire
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For any queries you can contact the audit support email.